Following or Leading?

April 9, 2008

Great post the other day on Katya’s Non-Profit Marketing Blog regarding some common issues nonprofits are facing when following instead of leading.  Lance Armstrong created LiveStrong and those ubiquitous yellow arm bands.  Suddenly there were white ones (The One Campaign), red ones (Project Red?) and pink ones (from a breast cancer charity).  You could go into any 7-Eleven and find a dozen different armbands.  Is it any wonder that few of these created any value for their charities when it became a commodity?  The LiveStrong yellow band was very cool when it first came out.  Now it’s ho hum.

Same is true for jumping on the social media bandwagon.  Sure – have a Facebook page and a listing on Causes – but don’t expect much.  In fact, the number one cause on Causes is “Support the Campaign for Cancer Research” which supports Brigham & Womens Hospital in Boston.  Note that B&W is kind of hidden behind the “Cause” name chosen by the Facebook user who created the listing.

You’d think that Brigham & Women’s was doing great with over 3.1 million Facebook members supporting this cause!  That’s a lot of people for any charity.  The problem is, the Causes listing has generated a mere $61,440 in donations from the mass of “supporters.”  That’s less than 2 cents per supporter.  Now, think about your charity and what might happen if a cause is listed on Facebook.  What would you expect?  $10?  $100?  Probably not a lot more.  The last one to the table gets only the food that everybody else wouldn’t eat.

The bottom line to Katya’s post is right on – you need to focus on the basic value proposition and hard work of raising money from your donors.  Fad-following takes time, money and typically disappoints.


Friends Wins!

April 1, 2008

We spent a bunch of time yesterday looking at this.  Given the personal nature of charitable giving, we decided that users might want to have control over who can see their activity and updates.  Doing a hybrid where you follow me and I follow you = friends may be too complicated for most users.  So, we’re back to the double opt-in model of friendship similar to Facebook and LinkedIn.  We can always open it up later.


Friends vs. Followers/Following

March 31, 2008

Facebook Logo   Friends vs. Twitter Logo Followers / Following

I was pondering connection models this morning for Givvy.  At some level, the concept of friends – which is how 99% of all social sites seem to organize connections – makes sense.  We could go with the Facebook model here at Givvy and allow people to invite other members to be their friends.  The key is that the invitee needs to agree to become friends.  This means that only people you know and trust will be able to keep track of your charitable giving activity (note – we will never share $, just causes or types of causes – and you can control privacy so nothing can be shared).

Alternatively, we could enable the Twitter model of “Following and Followers” where I can follow (track) anybody and their charity activity, and anybody can follow (track) me/mine.  If I follow you and you follow me, we can be more like friends.  Perhaps, in fact, we can do just that.  If both members follow each other, they are friends and have even deeper views into each other’s activity.

Still need to think about this, but the idea of using a following/follower model has some attractive qualities.